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Volunteer Resources

You are a special part of our Girl Scout family, and we want to make sure you have the resources you need to be successful. Whether you are ready to take a class and learn a new skill to share with your girls or if it’s time to thank a fellow volunteer for all that she has accomplished, we are here to help!

Below, you’ll find many resources to help you on your Journey as a Girl Scout volunteer!

Activity Specialists

Webform to submit Activity Specialist General Recertification

Outdoor Specialists page

End of Year Troop Paperwork

Your troop’s end of the year paperwork (formerly Reflecting on the Year) must be turned in by June 30th, 2018 for Troop Leader Re-appointment and to qualify for Supertroop.

Troop Leaders and Assistant Leaders can complete their troop’s end of the year paperwork and submit a bank statement through the Volunteer Toolkit Finance Tab.

Troops can complete it using the end of the year paperwork (webform or PDF) and attach a matching troop bank statement.

We also have paper copies available by contacting customer care at 304-345-7722

OWLS Weekend

This outdoor training conference will be held at Camp Rocky Ledges near Milton, WV, over the weekend beginning May 4th and ending May 6st.

Register today!
Registration Deadline:  April 18, 2018

Spring Renewal

Spring Renewal Packet
Spring Renewal Training Video

With a summer of adventure ahead, we want to equip you with an easy, convenient way to renew the troop’s commitment to the next membership year, which begins on October 1st. While that might seem like a considerable distance away, before you know it you’ll be caught up in end-of-school activities and, in the blink of an eye, back-to-school (and troop) 2018 will have already passed us by. Time really does fly when you are having fun!

That’s why Early Bird Spring Renewal is the opportunity for you and your Girl Scout troop; check it off your list and get set for another year of bringing out the G.I.R.L in every girl! You’ll be ahead of the game for the 2018 Fall Product Program and be on the mailing list to receive the Program Guide’s first issue of the membership year. And most importantly, you’ll be organized long before your first troop meeting of the new membership year and a little less stressed.

And last, but not least - I should also mention that we have great rewards for showing us your early commitment to another year at Black Diamond. By completing the renewal requirements between April 1st and June 30th, 2018, you’re eligible for great early bird rewards such as a free leader membership and a leader tote bag. See page 5 for dates and details. Again, thank you. It’s been an amazing year and we can’t wait to share another one with you!

Troop Leader Reappointment

Get reappointed to your troop leader position in 3 easy steps!

  • Complete end of the year paperwork and attach a matching troop bank statement.
  • Login to your member profile and renew your membership.
  • Have an up-to-date Background Check. A Background Check must be completed every three years.

For assistance, contact customer care at 304-345-7722

Troop Positions

Troop Leader

For each troop there is a team of one troop leader and one or more assistant leaders, along with other volunteers who will help the troop run as smoothly and efficiently as possible. Troop leaders work directly with a group of girls and mentor them as they make new friends and build courage, confidence and character to make the world a better place. The Leader also helps them develop leadership skills on an individual and/or group basis.
                                                                                                                                                                                                                                                               The troop leader is responsible for organizing and delegating the adult volunteers and overseeing troop management. The Troop Leader should have the enthusiasm and ability to inspire girls’ interests and curiosity about ways to incorporate the Three Keys to Leadership:  Discover themselves, Connect with others, and Take Action to make the world a better place through the Girl Scout Leadership Experience (GSLE). You must have the ability to work as a volunteer team to achieve your troop goals, and along the way, you will be inspiring girls to be the best they can be!                                                                                                        
This position requires a current membership every year and an approved criminal background check every 3 years. This position must also be appointed/re-appointed by a Black Diamond Membership staff member.
View the complete Volunteer Position Agreement.


Troop Cookie Chair
Coordinate the annual cookie sale at the troop level. Set up cookie booths, manage inventory and money, and then watch the girls light up when they earn the rewards for being the best cookie sellers ever!


Fall Product Sale Chair
Coordinate the annual fall product sale at the troop level. Coordinate product orders, manage inventory and money, and then watch the girls light-up when they earn the rewards!


Troop Treasurer
Budget and manage all financial affairs of the troop and to see that all forms are completed and submitted properly.


Troop Transaction Spreadsheet

This year, in addition to being able to submit through the VTK, we are providing a Troop Transaction Spreadsheet for troops to keep track of all income and expenses, which will automatically compile the financial section of your end of the year paperwork for you, and you can then just transfer the total over to either the Volunteer Toolkit, the online webform, or to the printable pdf or paper copies. This is a running record, similar to a checkbook, whereas the Volunteer Tool Kit, webform, pdf and paper versions are all just snapshots at the time of submission. We will be updating this spreadsheet every year, so that it will be up to date with all reporting requirements.

Volunteer Appeals

Black Diamond offers volunteers the opportunity to submit an appeal if they are dissatisfied with a decision made regarding their participation with, or removal from, the organization. Volunteers wishing to make an appeal can do so within 30 business days of receiving notification.

  • All appeals must be submitted by the affected party.
  • All decisions remain in effect during the appeal process.
  • The CEO will make a final determination regarding the appeal within 30 days.
  • Written notification of the decisions will be sent to the volunteer.
  • All decisions are final.


Volunteer Essentials
Volunteer/Parent Grievance
Volunteer Policies

In December 2017 our GSBDC Board of Directors approved the new Policies for Girl Scout Volunteers Handbook. The policies within this handbook will officially be implemented on April 1, 2018.

The Volunteer Policy Committee began work in September 2016 to minimize the risk to the council, staff, volunteers and members by ensuring that our policies for Girl Scout volunteers:

  • Communicate the values and expectations of the organization.
  • Keep the organization in compliance with legislation.
  • Support consistent treatment of volunteers.
  • Help management within the organization to make decisions that are consistent, uniform and predictable.
  • Protect the individuals and the organization from the pressures of making decisions based on convenience.
You’ll notice that this handbook does not include any of the forms and documents relevant to our operational policies and procedures. In order to ensure that our volunteers have the most current version of forms and docs we are providing them electronically. If you are viewing the handbook electronically you can access forms via the links provided through the document. If you are unable to access the online forms for any reason, we will be happy to email or mail one to you. You can contact our customer care team to make a request.

Lastly, you’ll find a volunteer agreement in the back of this handbook. This document should be signed at returned. You can either send a hard copy or complete it electronically. Our risk and yours is lowered as you become familiar with our policies and girls have a safer, better experience as well. Please, read the handbook, initially and then revisit this tool as an on-demand reference, when needed.

Volunteer Position Agreement

Each volunteer position is unique and has its own set of requirements and expectations and each year, we require that all positions read and sign a document that outlines their volunteer position. This form (Only available for troop positions at this time, Service Unit positions will be added in the near future!) will allow you to pick your position(s) and read all the information on those positions. At the bottom, you will complete a short form and submit it to council. The signed form will be attached to your record with our council.

Volunteer Training Guide